Run telemarketing campaigns with this application, which enables you to easily manage calls and agent conversations, also providing recording options.
- Voicent Predictive Dialer
- Version : 10.6.2
- License :Demo
- OS :Windows All
- Publisher :Voicent Communications, Inc
Voicent Predictive Dialer Description
Telemarketing campaigns can be very tiresome for the people involved in them. The operators that have to call numbers are put under a lot of stress, because they have to take care of every call. Manually calling persons can mean a lot of wasted time, because most of them do not answer or the phone. This, in addition to the fact that you have to wait and listen to the phone ringing can be a huge time waste for call operators.
Voicent Predictive Dialer offers a software solution to these problems. The application allows you to automatically dial, skip busy, no answer or disconnected lines.
Reliable call manager
The program allows you to call multiple phone numbers for your computer. It will only notify you when a live person answers, ignoring other busy or disconnected phones. This feature is called predictive dialing, and it helps you focus on client conversations rather than on call failures, as the application will handle the latter.
In addition, once a live person answers, you can redirect it to one of your other agents, so that they can handle the conversation.
Furthermore, Voicent Predictive Dialer allows you to record audio messages with a phone or a microphone. This comes in handy when you want to leave a voice message to answering machines.
Since the application makes calls from your computer, you only need a headset and microphone. This makes the program very easy to use, since it saves you from the hassle of telecom hardware or telephone lines.
A powerful call center application
Voicent Predictive Dialer allows you to handle multiple phone calls and redirects, all from your computer. Using the application, you can easily manage a telemarketing campaign or other similar business that requires calling clients.