Manage service contracts, keep track of complaints received from customers and ensure they are resolved in a timely manner, with this useful software solution.
- ServiceDesk Lite
- Version :2016 R1.0
- License :Freeware
- OS :Windows All
- Publisher :Spectrum Info Solutions
ServiceDesk Lite Description
Companies that supply various services to their customers usually need to handle numerous complaints on a daily basis, and no one likes to be kept waiting for days on end because the process is not well organized.
ServiceDesk Lite is a useful application that offers a solution for companies that are having a hard time managing customer complaints, and it can help ensure that they are all resolved in a timely manner.
Store all your products, customers and employees in a comprehensive database
After running the application for the first time, you will need to add all the necessary information to the database, such as your contracts, employees, customers, products, brands and other parameters.
Once that is done, creating new complaint records and assigning them to specific employees should be a relatively simple task, as you can just pull the required records from the database.
Manage customer contracts, track complaints and create assignments
When adding a new complaint, you can specify which customer it was issued by, the product it relates to and the problem in question, as well as various other important details.
Next, you can move on to delegating the task to a certain employee. The process is very straightforward, as only complaints that have not yet been assigned are displayed, and only a couple of mouse clicks are required to complete the procedure.
Create regular backups, recover your data and generate reports
Of course, losing the added records is something that should be avoided at all costs, and ServiceDesk Lite can help you out in this regard, as it allows you to create manual backups and restore the data whenever necessary.
Additionally, the program can generate a detailed report of your company’s current status and export the document to an Excel spreadsheet.
In conclusion, ServiceDesk Lite is an intuitive software utility that can come to the aid of service-oriented businesses that need to deal with large numbers of customer complaints on a daily basis.